Help & Support
We're Here to Help
Choose the best way to reach us — Discord is fastest for most questions.
Discord — Fastest Response
Join the C3 Esports Discord server for real-time help from staff and the community. Most issues are resolved here within the hour.
Email Support
For account issues, ban appeals, privacy requests, or anything you'd prefer to keep off Discord, email us directly.
Report a Player or Team
To report unsportsmanlike conduct, suspected smurfing, or rule violations, reach out via Discord (#report-a-player) or email with evidence.
Rules & Eligibility
Review the official competition rules, eligibility requirements, and match procedures before contacting staff.
Common Questions
How do I reset my password?
Go to the Sign In page and click "Forgot password". Enter your email and you'll receive a reset link valid for 1 hour.
I signed up with Discord — how do I set a password?
Discord-only accounts cannot use password reset directly. Email admin@c3esports.com and staff can set up your account.
How do I get my .edu email verified?
Add your .edu email in your profile settings. A verification link will be sent to that address. If your institution doesn't issue .edu addresses, contact staff for a manual review.
My team was rejected — what do I do?
Check the staff notes on your registration (visible in your dashboard). If you believe it was an error, reach out via Discord or email.
How do I report a no-show or dispute a match result?
Use the Dispute button on the match detail page within the dispute window. Attach screenshots or Ballchasing replay links as evidence.
How do I delete my account or request my data?
Email admin@c3esports.com with the subject "Data Request" or "Account Deletion". We'll process your request within 14 days.
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